Rhode Island Quality Institute
  • 12-Apr-2017 to 11-Aug-2017 (EST)
  • Providence, RI, USA
  • Full Time

Reports To:  President & Chief Executive Officer


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required for this position.  Reasonable accommodations may be made, upon request, to enable individuals with disabilities, who otherwise meet the qualifications, to perform the essential functions of the position.


  • Accountable for ongoing operation of corporate functions, as well as design, development, and delivery of RIQI products and services including: Finance, Analytics and Reporting, Marketing and Communications, Compliance and Risk Management, HIE Product Delivery, Consumer Engagement, Human Resources, Information Technology, and Operations.


  • Oversees design, development, delivery, quality, and sales of products and services. Executes cyclical management processes to monitor organizational and product cycle product cycle performance with an emphasis on metrics.


  • Plays a key role in driving the setting of strategic direction, formulation of strategic plans, and execution of strategic objectives.


  • Develops and implements strategies for business development, innovation, development of new products and services, and sales of RIQI products and services.


  • Carries out strategic plans and policies as established by the Board and Senior Leadership Team, focused on implementing the processes, infrastructure, and operations needed to deliver on strategic goals.


  • Develops and ensures that the Senior Leadership Team manages to annual operating plans, ensuring that expenses for the delivery of business results align with revenues; Executes processes to enable the Board to fulfill upon fiduciary responsibilities.


  • Performs as a member of the Executive Leadership Team; Assures the organization and its mission, programs, products, and services are consistently presented in a strong, positive image to relevant stakeholders, including RIQI personnel;  Leads by example, consistently reinforcing RIQI values and holding the organization to these standards;  Collaborates with other Executives to achieve results and maximize RIQI-level efficiency.


  • Manages staff, vendors, consultants, and/or temporary personnel as appropriate.







Role Focus:


  • Provides executive leadership to ensure successful day-to-day operations of RIQI:


  1. Identifies, develops, implements, maintains, and/or oversees all operating systems and processes, ensuring the effectiveness and efficiency of delivery. Strives for continual improvement.
  2. Applies a strategic perspective to problem-solving and successfully implements initiatives to achieve strategic goals.
  3. Develops and executes policies and procedures to govern internal RIQI activities and relationships with external stakeholders (e.g. customers, the public, interest groups, government).
  4. Ensures that all operational activities are performed efficiently, consistent with policies and expectations and in a timely and professional manner.
  5. Responsible for deliverables and expenses of all corporate activities and execution of products and services.
  6. Works with information security officer and privacy officer to ensure highest level of protection to data and patient privacy.
  7. Ensures organizational agility for delivery of the project portfolio per the board approved operating plan in all areas: Interoperability, Infrastructure, Product Development, Product Implementation, and Product Operations.
  8. Communicates with employees at all levels of the organization and seeks advice or assistance from others when it benefits the company to do so.


  • Serves as a public face of RIQI:
  1. As appropriate, initiates and maintains communications with external entities including project collaborators such as the RI Executive Office of Health and Human Services, the RI Department of Health, the Center for Medicare and Medicaid Services, and the Office of the National Coordinator for Health IT.
  2. Maintains peer relationships with all stakeholder groups including providers, payers, state, and federal agencies.
  3. Speaks at public conferences as appropriate; interacts with the press and informs other public communications.
  4. Serves as a member of project teams, committees, and other stakeholder groups.


  • Ensures products and services are market-leading, differentiating, and value-adding:
  1. Interoperability (HIE): Ensures data asset is comprehensive and delivers value to the market with products and services that deliver information and insights into providers' workflow.
  2. Lever existing and define future interoperability frameworks used at RIQI and as building blocks for cutting-edge performance compatible with RIQI's business, clinical, cultural, and regulatory environments in state and nationwide.
  3. Analytics: Ensures maximum value is derived from the data asset for patient care, for public health, and for knowledge discovery in a learning health system that helps achieve the quadruple aim.
  4. Consumer:  Ensures consumer benefit is optimized through innovative uses of HIE.
  5. Provider Directory: Standardizes processes, quantifies data quality and delivers high-quality provider data to providers, payers, and state.
  6. Health IT and Practice Transformation Consulting.
  • Develops and delivers fee-based products and services:
    1. Identifies, innovates, and develops innovative fee-based services, building on full-panel care management services, analytics, provider directory and other innovations.
    2. Responsible for negotiation of all business agreements with customers for fee-based services.


  • Assures high level of performance of corporate functions and key processes:
  1. Human Resources
  • Complies with all applicable HR regulations.
  • Maintains benefits plans/offerings.
  • Provides training and other staff development activities.
  • Executes performance appraisal and performance improvement processes.
  • Recruits and retains staff, building bench strength, and fostering opportunities for growth.
  1. Financial Management
  • Develops and manages to an annual Operating Plan, including financial budget.
  • Executes payroll processing.
  • Oversees financial forecasting processes.
  • Approves expenditures as appropriate and consistent with purchasing policies.
  • Oversees contracts management process.
  • Manages month-end and audited year-end financial statements.
  1. Grants Management
  • Participates in preparing grant proposals.
  • Ensures segregation of grant funding, as appropriate.
  • Ensures compliance with all grant requirements, including reporting.
  1. Business Management
  • Oversees health of project portfolio.
  • Designs necessary business processes to execute strategic and tactical goals.
  • Delivers reporting to Board and key stakeholders as needed.
  • Prepares and presents materials to assist Operations Oversight Committee in fulfilling on charter.
  1. Compliance and Risk Management
  • Ensures organization's compliance with policies and procedural requirements.
  • Mitigates operational, legal, and reputational risks.
  • Delivers upon "control culture".
  • Manages personnel risk.
  1. Information Technology
  • Ensures the reliability and security of systems and environment.
  • Provides infrastructure for daily business activities.
  • Ensures appropriateness and effectiveness of IT investment, including architectural integrity, standards, and functional effectiveness.
  1. g) Operations
  2. h) Health IT and Practice Transformation Consulting
  3. i) Data Quality & Analytics


Minimum Qualifications

Education and Experience

  • A Bachelor's degree in a health care, business, or administrative field, with an advanced degree strongly preferred.
  • Experience in leading high performing senior teams.
  • A minimum of seven years' senior management experience, including management of direct reports.
  • Demonstrated experience in managing a P/L (Income Statement and Balance Sheet).
  • Experience in contract negotiation and administration; Ability to read and understand complex business documentation.
  • Demonstrated success in delivering programs and/or projects.
  • Proven organization, oral, and written skills.

Desired Qualifications


  • Entrepreneurial mindset; A penchant for and urgency in delivery of results, not always typical of traditional non-profits.
  • Skills in implementing product development systems and processes, including sales functions.
  • Business development experience.
  • Ability to function with a high degree of independence.
  • Ability to identify and execute opportunities for corporate growth.
  • Proven ability to work on several projects simultaneously and under tight schedules.
  • Excellent client relationship skills.
  • Proven team-building skills.

Important Skills (not necessarily required):


  • Experience in implementing Electronic Health Record systems and/or health IT.
  • Experience with business processes and operations within physician practices, hospitals, insurers, or other care centers.
  • Experience in managing Operations and/or IT.
  • Experience in overseeing non-profit financials and grants management.

Licenses and/or Specialized Knowledge:



Supervisory Responsibilities:

  • Operations
  • Human Resources
  • Compliance & Risk Management
  • Finance & Grants Management
  • Information Technology
  • Consulting (Health IT and Practice Transformation)
  • Data Quality & Analytics

Work Environment:

This position will work in normal business office conditions.

Physical Demands:

The tasks of this position are typical for working in an office environment.  An associate is regularly required to perform tasks while sitting at a desk, using normal hand dexterity.  Mobility is required, including standing, moving about, and sitting.  Occasional travel out of the office for meetings, etc. may be required.  Must be able to maintain a good attendance record.


Prepared By:                      Laura Adams/Michelle Dexter

Date Revised:                     April 16, 2017


The statements contained herein reflect information necessary to describe the principle functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or to otherwise balance the workload.

Rhode Island Quality Institute is an EEO/AA Employer.

Rhode Island Quality Institute
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